ERP Support Specialist (Englewood, CO)


Job Responsibilities:
The ideal candidate for the Product Specialist – Customer Support loves working with internal and external customers and always endeavors to go the extra mile. You have a sense of urgency and demonstrate a job well done in every situation. “Troubleshooter” is your middle name. You are proactive and not afraid to ask questions and dig deeper until you can resolve the issues. You understand that people are not telepathic and love to communicate with a team.
You openly share your knowledge.
 
You’ll be showing off your ability to complete strategic and operational projects quickly with little guidance by reacting with the appropriate urgency and taking effective action without having to know the total picture..Sound fun? Sound challenging?
 
·       Provide technical and product support to the US customer base via telephone, web conferencing and email.
·       Facilitate the successful resolution of customer issues by troubleshooting, testing, documenting and communicating the issues to all relevant people.
·       Contribute to the development and ongoing improvements of the online help system and customer portal.
·       Log cases and provide customer information to the development team.
·       Participate in periodic quality assurance testing of new releases.
·       Contribute to the overall development of our products with your ideas, suggestions and creative input.
·      Demonstrateownershipofthecustomerbasebyestablishingstrongrelationshipsandprovidingguidance whenever needed or warranted.
 
Skills Required:
·       College degree in Accounting, General Business, Information Systems or equivalent work experience.
·       Minimum 3 years’ experience implementing/supporting/using an ERP software package; preferably JDE, Oracle E-Business Suite or SAP.
·       Ability to quickly learn new software products.
·       Strong oral and written communication skills.
·       Excellent troubleshooting skills.
·       Proven customer service interaction.
·       Experience as a Business Analyst, Implementation Consultant, Pre-sales Technician, ERP Trainer, etc. would typically be a good foundation for this role.
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Entry Level Drafter (Burnsville, MN/Minneapolis MN)


Job Responsibilities:
Drafting various Telecom projects for clients throughout the United States.

Skills Required:
  • An Associate's Degree in Drafting or Engineering is preferred
  • Previous AutoCAD experience required
  • AutoCAD 2010-present is preferred
  • This is a long- term contract position
  • Must successfully pass a pre-employment background check and drug screen
  • Currently our client is utilizing AutoCAD 2016 and will offer an additional 6 months of training. 
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Telecom Inspector (Colorado Springs, CO)


 
Job Responsibilities:
This position must have an advanced level of knowledge in all technical aspects of designing OSP fiber and broadband services to customers, including the transport medium and equipment required. This position works as a team member with Sales/Marketing, Network Planning, ISP Design and Operations to support the growth, replacements and upgrade of telecommunications plant facilities.
  • Provide both field data gathering and design services in support of the outside plant provisioning process.
  • Able to determine best construction placement methods based on cost, schedule and physical field conditions.  Analyze cost alternatives for multiple solutions.
  • Perform pole loading calculations, aerial design, make-ready design and joint-use design.
  • Review designs for quality and compliance with specifications, standards, practices and guidelines.
  • Manage project budget.
  • Meet established schedules.
  • Work closely with the sales organization to meet client expectations.
  • Provide timely design and cost estimates for all projects.
 
Skills Required:
  • Strong telecommunications background including knowledge in infrastructure, equipment and design.
  • Eight years equivalent work experience in OSP Engineering.
  • Five years directly related to OSP Design work experience.
  • Knowledgeable in the use of mechanized tools for designing fiber networks.
  • Knowledge of outside plant activities (Fiber Cable Design, Pole Line Construction, Conduit System design).
  • Knowledge of High Speed Internet Access and Data Networks.
  • Strong math and science skills.
  • Analytical and detail oriented.
  • Advanced computer skills.
  • Project management skills.
  • Ability to learn new technical systems.
  • Ability to resolve complex problems following standard practices, using judgment within defined policies and guidelines.
  • Capable of managing and prioritizing multiple complex engineering assignments on time and within budget.
  • Knowledge of basic Finance and Accounting concepts.
  • Excellent organizational, written and verbal communication skills.
  • Experience supporting a Marketing/Sales driven organization.
  • Self-motivated, and technically savvy.
  • Bachelor’s Degree in Engineering is desired.
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Entry Level Drafter (Denver, CO, Any location in U.S.)


Job Responsibilities:
Drafting various Telecom projects for clients throughout the United States.

Skills Required:
  • An Associate's Degree in Drafting or Engineering is preferred
  • Previous AutoCAD experience required
  • AutoCAD 2010-present is preferred
  • This is a long- term contract position
  • Must successfully pass a pre-employment background check and drug screen
  • Currently our client is utilizing AutoCAD 2016 and will offer an additional 6 months of training. 
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Administrative Assistant- Part Time (Denver, CO)


Job Responsibilities: 
This is a part-time position (20-25hrs) working in an e-commerce candy company in South Denver.
 
Skills Required:  
  • ​Answer telephones and direct calls
  • Email correspondence with existing clients 
  • Coordinate packaging and shipping with UPS, FedEx or USPS 
  • Manage timelines in accordance with product needs 
  • Microsoft Office Suite- Excel, Outlook 
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