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Application Support Administrator


- Contract to hire
Job Responsibilities
The Application Support Administrator is responsible for supporting critical operations of the high volume, mission critical production system (Web based UI/API’s, Java services).  As a member of the team, you will work with DevOps engineers, Development teams, and IT staff to solve critical application and infrastructure issues while improving customer experience.  You will also play a central role in supporting the application as it is migrated and scaled on AWS, and operationalizing a modernized build and deployment pipeline – two strategic initiatives that we expect to transform our organization and change the game in our product market.  Specific responsibilities include:
  • Investigate and contribute to solving various application issues in production environments.
  • Deploy software releases to our Cloud Services platform.
  • Collaborate and communicate effectively with various technical and non-technical teams.
  • Build effective monitoring, alerts, and metrics for production services to maximize uptime.
  • Provide configuration management for production applications.
  • Proactively analyze and contribute improvements to support and deployment processes.
  • Help to enhance and configure our emerging, automated deployment pipeline.
  • Work with the development teams to improve system quality.
  • Participate in a light on-call rotation.

Sills Required
  • Experience using Amazon Web Services with large-scale applications in production environments.
  • Linux command line experience, used to investigate and resolve customer-facing software application issues.
  • Experience running and debugging Tomcat java services.
  • Ability to understand complex/interdependent software systems.
  • Enthusiasm for solving interesting problems.
  • Strong communicator and a passion to work with others to achieve team goals.
  • Strong client focus, business acumen and results orientation.
  • Scripting experience using Bash and/or Python.
  • BS or MS in Computer Science or equivalent.
  • Existing security clearance or ability to obtain a security clearance required.
  • US Citizenship or Permanent Resident.

Other Preferred Experience
  • Development and GIT experience a plus.
  • Familiarity with Agile development process from build through deployment.
  • Postgres or other RDBMS experience a plus.
  • General GIS, Imagery, and/or OGC services experience a plus.